Where to Get Your Sun Metro ID

Once your application has been approved, come to any one of our ticket offices to get your free Sun Metro ID.


Prevent Identity Theft

In order to protect our customers from identity theft, a Social Security number is no longer required to apply for a reduced fare ID card. It is our policy to apply security practices to protect our clients' personal information.

The issue of identification reliability, integrity, and confidentiality is of prime concern of Sun Metro as well as to all customers. Eligibility for a Sun Metro Identification Card and the issuance of such is determined through evaluations based on identification documents. It is critical that identification documents be authenticated and accurate in identifying each applicant.

The Sun Metro ID card is a primary source of identification for several customers; therefore, requesting proof of photo identification from applicants provides an important means of identification. Along with the reduced fare application, all applicants must present proof of address, as well current, valid photo identification, such as a State Driver's License, State Identification Card, Resident Passport Card, Active Military Identification Card, or any other picture ID issued by State, County or Government agencies (originals only).

Reduced Fare ID cards

Sun Metro offers a reduced fare program to eligible passengers. Sun Metro's reduced fare program provides discounts off the standard fares for persons 65 years of age or older, Medicare recipients, certified disabled persons, and students.

Eligibility for Reduced Fares

To qualify for reduced fare, please bring the necessary certification to one of our ticket offices. Upon qualifying, the passenger is issued a Sun Metro Reduced Fare identification card at no charge. If the passenger misplaces his/her ID card, there is a $5 charge to replace it. Click on a category below to see more information about the different discounts available.

Disability

People with disabilities are individuals who, because of illness, injury, age, congenital malfunction, or other permanent or temporary incapacity or disability (includes both non- and semi-ambulatory) qualify as disabled.

  • Permanent Disability ID card expires Five (5) years from the date of issue.
  • Temporary Disability ID card expires 12 months or less from date of issue. 

A social security disability letter is not a valid certification for permanent or temporary disability reduced ID card. Social security letters lack adequate information relating to the medical condition that fully establishes the functional capacity of the disability and do not specify or relate to one of the ten eligible criteria listed on application for reduced fare, considered transportation disabled.

Exclusions to the Reduced Fare eligibility include pregnancy, obesity, acute or chronic alcoholism, contagious diseases and temporary disabilities with duration of less than 90 days.

Download the Application for Disabled Identification Card (SM-A)

Once approved, your free Sun Metro ID can be obtained at any one of our ticket offices. Locations for purchasing passes can be found on our Where to Buy page.

Disability-Student

Disabled students are issued a Temporary ID card expiring 12 months or less from date of issue (typically expires at the end of each school year).

Students with mobility and/or physical disabilities usually have difficulty getting from one place to another. Learning to get around the community is one of the essential components of all school programs assisted by mobility instructors for students with disabilities, regardless of the type or degree of disability.

Mobility Instructors are professionals who assist disabled students in using the public transit system. While assisting qualified disabled students, mobility instructors ride for free. Mobility instructors must fill out Part IV of the Application for Disabled Identification Card (SM-A) for each student with whom they will use the system.

The following is the criteria that must be met by Mobility Instructors:

  • A mobility instructor must be serving in such capacity at the time of boarding the bus.
  • The mobility instructor must show a valid, current Identification card from the agency or school they are affiliated with in order to ride for free with students.
  • The mobility instructor must be accompanying at least 1 person to which they are providing instruction.

Download the Application for Disabled Identification Card (SM-A)

Once approved, your free Sun Metro ID can be obtained at any one of our ticket offices. Locations for purchasing passes can be found on our Where to Buy page.

LIFT

You may be eligible for the LIFT if you have:

  • A disability which prevents you from independently getting to/from a bus stop or transfer points. This includes if you are unable to navigate through Sun Metro’s Fixed-Route system without the assistance of another person.
  • A disability which prevents you from independently boarding, riding and exiting a Sun Metro fixed-route bus. Individuals who live outside El Paso city limits can still apply and utilize the service when traveling within the city limits.
  • Individuals are also eligible when travel on an otherwise accessible route is prevented due to the inability to deploy the lift or ramp at an inaccessible bus stop.

Note: You may also be eligible to use our LIFT service with certain conditions. For example, you may able to use accessible fixed-route buses during most of the year, but you may require paratransit service on a route that is not fully accessible (e.g. construction projects) or during extreme weather conditions.

For more information on LIFT eligibility, go to the LIFT eligibility page.

Once approved, your free Sun Metro ID can be obtained at any one of our ticket offices. Locations for purchasing passes can be found on our Where to Buy page.

LIFT Elegibility

Medicare

Medicare recipients automatically qualify for a reduced fare ID card. Applicant must present their Medicare Card and proper picture identification.

  • Card expires five (5) years from date of issue
  • Medicaid recipients do not qualify for a disabled ID card.

Download the Application for Reduced Fare Identification Card (SM-B)

Once approved, your free Sun Metro ID can be obtained at any one of our ticket offices. Locations for purchasing passes can be found on our Where to Buy page.

Military

Sun Metro offers reduced fare to members of the military; to include active duty, retirees and their dependents with a valid military ID. Aimed at supporting our current and retired military heroes, the discount must be used with a valid military ID. The discount also extends to military dependents with a military ID.

Must show valid military ID

Senior Citizens

Senior Citizens are persons 65 years of age or older. Applicant must present proof of age and a valid official ID such as a Texas Department of Public Safety driver's license or identification card. Card expires five (5) years from the date of issue.

Download the Application for Reduced Fare Identification Card (SM-B)

Once approved, your free Sun Metro ID can be obtained at any one of our ticket offices. Locations for purchasing passes can be found on our Where to Buy page.