Be Safe. Be Prepared. Be Courteous. Be Sun Metro.

Be Safe

Stand back at least three feet from the curb as the bus approaches and wait for the bus to come to a complete stop before boarding
Personal shopping carts and baby carriages can be carried on board, away from the aisles, and stored under/between seats whenever possible
Don’t interfere with the operator while the bus is in motion
Report emergency issues to the operator in a safe manner
Stand behind the yellow “standee line” at the front of the vehicle when it is in motion

Exact fare is preferred to save time when boarding. Change cards are provided when exact fare is not possible and can be used for future trips
Transfers may be used when traveling on multiple vehicles in the same direction after initial fare is paid
Paper passes must have clearly legible print or code or functioning magnetic strip to be acceptable as valid fare (for a damaged pass, replacement may be requested at a transit center)
Arriving five minutes early at the designated stop is encouraged
Please be prepared to provide valid identification or verbal information related to fare eligibility if requested by driver
Driver may ask to verify fare eligibility when customer utilizes digital fare/QR code at an onboard validator
Gather all your personal belongings and exit through rear doors

Customers are expected at all times to be courteous to other customers and Sun Metro employees to promote an efficient, safe environment for public transit
Please allow those with mobility impediments to board first
Listen to music using earphones or headphones so everyone can enjoy their ride
Priority seating is reserved for passengers with disabilities and the elderly
Service animals as defined by the Americans with Disabilities Act are allowed. However, service animals must be under the control of handlers by means of a harness, leash or tether, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks; in that case, the individual must maintain control of the animal through voice, signal, or other effective controls
Non-service animals must be securely contained in a fully-enclosed pet transport carrier
Help keep the bus and facilities clean by picking up your trash and cleaning spills

Possession or consumption of alcoholic beverages or illicit drugs
Smoking, vaping or the expulsion of chewing gum or any tobacco residue, including chewing tobacco
Engaging in threatening verbal or physical behavior
Engaging in unsafe behavior at a transit facility or stop, including crossing into the path of a vehicle while parked or moving
Loitering
Public indecency, lewdness, intoxication, or engaging in a sex act, as defined by State and local laws
Solicitation, distribution of handbills, begging, vending, the advertising or selling of goods or services, playing of musical instruments or other performance, unless prior written authorization is provided by Sun Metro
Use of profanity
Vandalizing, damaging, or tampering with Sun Metro property
Verbal or physical abuse or harassing behavior directed at other customers or Sun Metro employees and contracted agents
Violations of this policy shall be enforced by the Sun Metro Suspension of Service Policy