Bus lift
LIFT Frequently Asked Questions

LIFT FAQ

What exactly is the LIFT?

The LIFT is a paratransit service that provides curb-to-curb, on-demand transportation using small buses equipped with hydraulic mobility device lifts and tie downs.

Who can use the LIFT?

Persons within the Sun Metro service area who have been verified as ADA paratransit eligible and visitors to El Paso who present documentation that they are ADA paratransit eligible in another city.

When can I use the LIFT?

Sun Metro LIFT provides paratransit service in the El Paso area comparable to Sun Metro's fixed-route service from 4 a.m. to 12 a.m. Monday through Friday; 4:30 a.m. to 12 a.m. Saturday; and 5 a.m. to 11 p.m. Sunday and holidays. Note: Even though the service hours go until midnight from Monday through Saturday, the last scheduled pickup will be at 11:00pm on those days and 10:00pm on Sundays and Holidays.

Is the LIFT an ambulance service?

The LIFT is not an ambulance service and cannot be requested for emergencies. If you have an emergency, call 911.

How much does the LIFT cost?

Fare information is listed on our Fares page. Do not pay for round-trips with one driver, as you may not return with the same driver and unit. Payment is required every time you board. For information on passes, please see our Passes page.

Can I get help to pay for the LIFT?

The Texas Rehabilitation Commission (TRC) may pay for training and medical trips made by their eligible clients. Each individual's TRC counselor should be contacted for further information. In addition, the Texas Department of Health (TDH) has agreed to pay for all medical trips made by Medicaid recipients requiring LIFT service. Call 1-877-633-8747 for more information.

How do I cancel a pick-up?

Call the cancellation line at 915.212.0100, at least two (2) hours before the pick-up time.

Is it important to call to cancel?

Yes. Calling to cancel a trip may allow schedulers to offer transportation to another person. Failure to call in a cancelation could result in consequences as simple as a friendly reminder and serious as suspension of LIFT privileges.

Can someone accompany me on the LIFT?

Yes, but there are limitations. Please see our Policies & Procedures page or call 915.212.0100 to find out more.

Can I still ride fixed route?

Yes. All LIFT-eligible customers can ride Sun Metro's fixed-route service for FREE by presenting a valid LIFT ID card. Each of Sun Metro's regular fixed route buses is fully accessible and each is equipped with a wheelchair lift. Each bus is operated by professional and proficient drivers. If you are able to use Sun Metro's regular bus service, we encourage you to do so.

Where is the LIFT located?

5081 Fred Wilson, El Paso, TX 79906 [Map]

May I purchase tickets ahead of time?

Because drivers do not carry change, the exact fare is required. Prepaid fare tickets are available at Sun Metro ticket offices or by mail. Monthly passes are no longer sold. Current ticket prices can be find on our Passes page.